odds’n'ends
15 02 2007The boys at 37signals posted a really good “sunspots” today. The Elliot Noyes: father of corporate design, the Wall Street Journal article on social sites creating hidden influencers and the restaurant article from satisfaction are great takes on the importance of design and respecting the customer as an input to great design.
In particular, check out the getsatisfaction blog, as it’s chock-a-block full of good insights for customer service.
